Support Users

This page explains how to create support users that will be responsible for providing the technical support for a single installation of 4PointX. Applies to both 4PointX Cloud and 4PointX Self-Managed deployments.

There are two type of support roles. These roles come created by default. We just need to create users.

Support Role	Access
support-admin	read-write access to all sites, plants etc. including index patterns (create/delete), gateways, users etc.
support-analyst	read-only access. Cannot edit/change/create anything

Steps to create support users (UI)

Note: Unlike regular users that are created using the User Management module, support users are created as Internal Users using the Security module.

1. Go to the Security section, then click on Internal Users. Afterward, select Create Internal User.

2. Enter Username and Password.

3. Assign the Backend role either support-admin or support-analyst.

4. Include an attribute labeled as user_type. Set the Variable name as user_type and assign its value as eithersupport-admin or support-analyst.

1. This step is required for support-admin role only. Map the security_rest_api_access role so that when they create Plant they will be able to create Tenant also (automatically in background):

   1. Navigate to the ‘Security’ section and select ‘Roles.’

   2. Search for security_rest_api_access within the Roles.

   3. Go to ‘Mapped Users’ for this role, and then proceed to ‘Manage Mapping.’

   4. Add the respective user to the ‘Users’ list.

      

Create support users using Dev Tools

PUT _plugins/_security/api/internalusers/support@example.com
{
  "password": "support@123",
  "backend_roles": ["support-analyst"],
  "attributes": {
    "user_type": "support-analyst"
  }
}

Repeat Step No. 5 for support-admin user.