Firmware Update¶
Gateway Firmware Update Guide¶
This guide will help you update your gateway’s firmware using the 4PointX Dashboard, so you can follow it step-by-step.
Requirements¶
A gateway device that is online and running
User access to the 4PointX Dashboard
Step-by-Step Instructions¶
1. Log in to the 4PointX Dashboard¶
Open your web browser and go to the 4PointX Dashboard
Enter your username and password
3. Find Your Gateway¶
Select your gateway’s Site, Plant, and Function using the drop-down filters to narrow down the list
Look for the gateway you want to update
4. Check Gateway Status¶
Make sure the gateway you want to update shows a green heartbeat indicator. This tells you the gateway is online
5. Start the Firmware Update¶
Click the “Firmware Update” button next to the gateway. This will start the update process for that specific device
6. Wait for the Update to Complete¶
The firmware update may take up to 10 minutes
During this time, the gateway will download and install the latest firmware automatically
7. Verify Completion¶
After about 10 minutes, check that your gateway is back online and the heartbeat indicator remains green
Tips¶
Always double-check that you have selected the correct site and gateway before starting the update
Do not disconnect the gateway from power or network during the update